Welcome to award winning restoration and rebuilding solutions

Your trusted insurance repair specialist across every phase of recovery.

Your Trusted Insurance Repair Partner

In the face of the unexpected, Ethos Building & Restoration stands as your trusted insurance repair specialist, committed to excellence in every phase of recovery. From emergency response to full restoration and rebuilding, our skilled team ensures your property is returned to its pre-loss condition efficiently and sustainably.

Our comprehensive approach—Makesafe, Restore, Rebuild—guarantees a seamless, high-quality process tailored to meet your specific needs. Trust us to bring your property back to life, making it safe, restored, and rebuilt with care and precision.

Our services

Championing sustainability in every project.

Our work

Ethos Building & Restoration offer a 24 hour Emergency Makesafe Service for our clients and their customers throughout our service regions in Victoria. We’re here to help 24/7.

Ethos Building & Restoration specialise in emergency makesafe services and offer a reliable and streamlined service regardless of complexity. We also specialise in large scale make-safe facilitation, ensuring cohesion between makesafe, restoration and future repairs for a better outcome. Our highly experienced industry professionals respond quickly with a reliable and streamlined service to mitigate against further damage, risk, and safety. We collect all necessary claim information to action promptly and cost effectively. Following the initial make safe, a report is supplied including photos, damage assessments and a preliminary repair estimate.

In support of our core service officering, the Ethos Commercial and Large loss team has extensive experience in delivering innovative and client focused services across the Insurance Repair Industry and general construction management. We have vast industry experience working with highly complex projects and in delivering the full suite of claim cycle services, including Emergency Response, Makesafe, Restoration, Specialist & Causation Reporting and Repair Management.

Our Commercial and Large Loss team are all trade qualified and have extensive technical and industry knowledge across large and complex projects. They are empowered to deliver a seamless end-to-end customer service, and provide dedicated assistance and support to our clients immediately after a fire, flood and other large loss claims resulting in reduced claims life cycle, enhanced customer experience and savings from both a cost and time perspective.

Our in-house fleet of site plant & equipment provides great flexibility and control over costs for very short to very long term hire scenarios, while some of our more specialised items of equipment (such as mobile site toilets and dust containment walls) are implemented to reduce negative impact on the customer and in the case of a commercial claim, facilitate continued business operation with minimal impact , mitigating business interruption.

Ethos Building & Restoration have dedicated in-house large loss resourcing and process to support seamless transitions between makesafe , restoration and construction. Supported by our makesafe and IICRC accredited restoration team, joint early decision at makesafe stage mitigate further deterioration, reduce scope of repairs and building costs.

Large Loss service offering Features and Benefits:

• Trade qualified team with comprehensive industry experience working with highly complex projects
• Empowered to cover all aspects of building, from makesafe, restoration and through to total reinstatement works
• End to end service alleviates large pauses in handover, reducing overall construction timelines and cost
• Adaptable, innovative and flexible to ensure solutions focused approach
• Seamless, effective and proactive project management to completion
• In-house resourcing and capability
• Supported by dedicated Claims Account Management to liaise directly with insureds to facilitate a highly efficient repair experience

Ethos Building & Restoration are IICRC accredited industry professionals, providing a true end-to-end service from makesafe, through to restoration and rebuild, faciliting full project management for the life of a claim for a seamless customer experience. We have the capacity to handle small claims through to large loss and high net worth and have an extensive and scalable sub-contractor network to service catastrophe events.

We are fast, reliable and provide quality solutions to both domestic, commercial and large loss claims. Our priority is to move swiftly to minimise significant loss and avoid mould growth, and in the case of a commercial claim, minimise business interruption.

Our end-to-end service offering results in a shorter claim life, reducing unnecessary touch points for both the Insurer and the Insured. We provide project schedules prior to commencement to all stakeholders and weekly updates to facilitate full oversight of each claim. Our tight project management allows us to carefully monitor the cost, quality and time of repairs throughout the project’s life cycle, benefiting all parties.

Services include:

• 24HR Emergency Response
• Fire & Smoke- structural cleaning & repairs, restoration, deodorisation
• Contents storage
• Mould & Biohazard- inspection and treatment service
• Water & Storm- escape of liquid (EOL) remediation
• Structural Drying- effective drying promptly after inundation will minimise significant loss and avoid mould growth
• Water Extraction- thorough extraction, sanitization and cleaning

Exceptional excellence

Ethos Building & Restoration stands out due to our Master Builders Green Living accreditation, waste management innovation, and our integrated approach to restoration and construction services. We provide a single point of contact for both mainstream and large loss claims. Our outstanding customer service is highlighted by assigning a dedicated Client Account Manager to each claim. This ensures seamless communication and support from start to finish for both the insurer and the insured. Additionally, Ethos Building & Restoration assigns a dedicated Supervisor to each claim to manage construction and restoration elements simultaneously, while providing regular updates to all stakeholders, thereby maintaining a high level of communication, service, and repair continuity.

Green Mastery

Holding Commercial and Domestic building licences, we are IICRC certified and proudly hold a Master Builders Green Living accreditation, complimenting our passion for sustainability within the building industry.

We have the in-house capacity, technical expertise and differentiating service understanding to handle smaller domestic and commercial claims through to large loss and complex claims, whilst also supported by our extensive and scalable sub-contractor network.

Innovate, Restore, Excel.

Awarded AICLA (Vic) Builder of the Year in 2020 & 2022, we have established a strong industry reputation for delivering superior customer service, quality workmanship and are renowned for our ability to solve complex problems.

Customer Centricity

We believe in fostering a culture rooted in accountability, empathy, respect, honesty and trust. We strive to understand the needs of our customers, taking responsibility for our actions and delivering on our commitments. We treat everyone with fairness, valuing open and transparent communication. We build strong relationships based on trust and integrity, acting with a sense of urgency to deliver results that exceed expectations..

Sustainability is a fundamental part of our operating model. Ethos Building & Restoration are the only Master Builders Green Living accredited insurance builder in Victoria. We adopt industry best practices for sustainability and are constantly seeking further initiatives to reduce the environmental impact of the claims we manage.

We have established our own waste management facility that facilitates the repurposing of salvaged materials. In addition, we recycle/redirect landfill waste removed from our sites, including concrete masonry, timber, glass, plasterboard and metal. Recycling/redirecting from landfills is not only beneficial for the environment, but it also reduces the overall cost of claims as the expense of waste disposal is rapidly increasing.

We have adopted these initiatives, which are reinforced in our Environmental Policy:

Anti-bribery, Corruption & Fraud Policy

Our policy strictly prohibits bribery, corruption, and fraud, ensuring all employees act ethically and lawfully, maintaining transparency and integrity in all operations.

Conflict of Interest Policy

This policy mandates that employees avoid any situation that may conflict with the company's interests or impact their decision-making impartially.

Environmental & Waste Management Policy

Our policy promotes sustainable practices and responsible waste management to minimize environmental impact and foster ecological sustainability.

Smoke Free Workplace Policy

This policy establishes a smoke-free environment within all company premises to ensure a healthy and safe workplace for all employees and visitors.

Privacy Policy

Our privacy policy upholds the confidentiality and security of personal information, complying with applicable data protection laws and fostering trust with our stakeholders.

Modern Slavery Policy

We are committed to eradicating modern slavery and human trafficking from our operations and supply chain, ensuring dignity and respect for all individuals.

Vulnerable Customer Policy

We prioritize the protection of vulnerable customers, ensuring they receive considerate and tailored services that respect their circumstances.

Whistleblower Policy

We provide a secure and confidential platform for employees to report unethical behavior, with protections from retaliation and a commitment to address all concerns.

Complaint Handling Policy

We are dedicated to resolving complaints efficiently and fairly, ensuring all grievances are addressed promptly and transparently.

Sustainability is a fundamental part of our operating model. Ethos Building & Restoration are the only Master Builders Green Living accredited insurance builder in Victoria. We adopt industry best practices for sustainability and are constantly seeking further initiatives to reduce the environmental impact of the claims we manage. We have established our own waste management facility that facilitates the repurposing of salvaged materials. In addition, we recycle/redirect landfill waste removed from our sites, including concrete masonry, timber, glass, plasterboard and metal. Recycling/redirecting from landfills is not only beneficial for the environment, but it also reduces the overall cost of claims as the expense of waste disposal is rapidly increasing.

At Ethos Building & Restoration, we pride ourselves on our steadfast commitment to quality, occupational health and safety compliance, and eco-friendly building practices. We’re on a mission to collaborate with suppliers and contractors who share our values.

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